Amazon Connect Architect - Seattle
12 hours ago

Job description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nityo Infotech Corporation, is seeking the following. Apply via Dice todayAt least 3 years of hands-on, enterprise Amazon Connect experience (design, configuration, contact flows, routing, CCP, admin/supervisor features).
At least 3 years of enterprise experience with AWS services in production, including Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch, Kinesis, EventBridge.
At least 2 years of enterprise experience with Telephony/VoIP (SIP trunking, PSTN routing) and at least 2 years with contact center/WebRTC technologies.
Experience with REST APIs, JSON, webhooks, and secure authentication patterns.
Solid understanding of contact center KPIs and CX best practices (e.g., SLA, AHT, ASA, occupancy, service level) and how to design solutions that improve them
Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform) and CI/CD tooling.
We are looking for a AWS Software Development Engineer (SDE) to build and support integration between AWS, Salesforce, and other enterprise applications.
Mandatory Skills:
Telecom Unified Communications SIP .
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