Warehouse Operations Supervisor - Dallas, United States - FLEXE
Description
**Warehouse Operations Supervisor (SLA)**
Dallas-Fort Worth Metroplex / Operations Operations / Full Time The Flexe Operations team is looking for an **Operations Supervisor** internally called a **Senior Logistics Analyst** to join our department. This role is an individual contributor that supervises warehouse processes. This team works with customers that have enlisted Flexe to help them supplement or outsource their fulfillment operations for eCommerce and retail distribution. We provide software and logistics support to enable efficient and high quality execution from our warehouses on behalf of our customers. An ideal candidate is knowledgeable about the inner workings of supply chain and warehousing, but also comfortable communicating to customers and team members at all levels, and has a solution oriented mindset. **Responsibilities:**
+ Independently manage day to day communication with warehouse operators and clients for medium complexity accounts across multiple sites and time zones.
+ Responsible for operational readiness of new warehouse to service a client, includes validating training plans, equipment plans, and logistics details.
+ Guide operational conversations related to warehousing and order fulfillment, and collaborate with leadership from other internal teams.
+ Execute process improvement initiatives to completion and quantify impacts.
+ Act as a next level escalation to more junior team members, and advise junior team members on warehouse/general ops items
+ Prepare users (warehouse operators and clients) for adoption of new software rollouts on the Flexe platform
+ Create external facing SOPs, Job Aids, and videos to convey how Flexe platform works
**Qualifications:**
+ 5+ years of experience with the operations, customer service, or management of a warehouse required.
+ Familiarity with project phases to bring a new warehouse site online.
+ Experience working in Microsoft Office programs, G Suite, and warehouse management systems.
+ A demonstrated ability to create, publish, and administer SOPs, record training videos
+ A willingness to learn new technology and processes (E.g. SQL, Google Data Studio, Lessonly, etc.) is highly valued.
+ Depending on account and implementation needs up to 25% travel can be expected, typically in 2-3 day stints as needed.
+ Able to participate in on-call rotation to cover operational emergencies (typically 1 week on-call per quarter)
+ Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time
**#LI-Remote** **#LI-OM1**
Benefits: *The benefits package at Flexe is thoughtfully designed to help people lead healthy lives in and outside of work.*
-Health benefits for individual: --Dental and vision are covered 100% --Medical is covered 100% for HSA or a small premium for PPO. -401k Matching Program -Internet Stipend, while we're 100% work from home -$300 Work from home office reimbursement -20 days of PTO -13 Total Holidays --10 company holidays (We've added Juneteenth to our list of holidays observed) --2 floating holidays --Take your birthday off -Paid Parental Leave & Bereavement Leave -Paid Volunteer Time -Industry learning initiatives with talks, demos, site visits. Etc.
Working at Flexe: *Here are a few perks that make day to day work at Flexe even more enjoyable:*
-Choice of MacBook or PC and monitor setup, and height adjustable standing desk -Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub -PhilanthroFlexe program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.
*Other benefits available when in-office:*
-Bike lockers and showers -Fully stocked pantry and beverage fridge -Bake-off challenges -Team sports such as Kickball, Softball, etc.
Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
*Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*