CRM (Slate) Administrator - Utica, United States - Utica University

Description

Posting Details

Position Information

Job Title
CRM (Slate) Administrator

Posting Number
S00480

Position Type
Full Time

Hours/Schedule
Standard Utica University business hours: 8:00am-5:00pm, Monday through Friday, with one flex day off most weeks. 32 hours worked, 37.5 hours paid most weeks. Hours may vary based on operational needs.

Campus
Main Campus, Utica NY

Date Position Available
06/01/2024

Posted Salary
$70,000

FLSA Status
Exempt

Benefits Eligible
Yes

If yes, please select:
All Benefits

Position Summary Information

Position Summary

In coordination with the Associate Vice President for Enrollment Management and Vice President for Advancement, the CRM Administrator is responsible for the overall administration and support of the Customer Relationship Management (CRM). As the CRM Administrator, you will provide guidance and support to functional users in the day-to-day management of Technolutions Slate functionality supporting Admissions and Advancement initiatives, including event management, building complex queries, communication support, management of admission applications, document management, data uploads into Slate, and integrations with the Student Information System and other campus systems. The successful candidate will possess previous significant experience in Slate, a proven track record of designing and implementing creative solutions within Slate, extensive knowledge of data logic and querying tools, the ability to respond and learn quickly, and exceptional attention to detail, organizational skills as well as a drive to improve the Utica University Slate instance. This is a remote or hybrid opportunity.

Location
Remote Position

Application Deadline

*Full consideration by*:

Open Until Filled
No

Major Responsibilities

• Develops implementation and integration strategies for the Slate CRM; manages the functionality of features within Slate, as well as system-related processes for end-users within the Admissions and Advancement offices to ensure standardization of use and data.
• Manage data integrations and assist with error correction in the feed of data between systems, vendor files, and site-specific forms that insert records into the system. Develop in-depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessary.
• Imports data into CRM from external sources and exports data for distribution to various departments.
• Provides the data required to meet the needs of the Admissions and Advancement offices by using query and report management tools and researching data requests to support institutional goals.
• Builds and updates all Slate CRM-hosted applications and forms.
• Identifies and assists with resolving related processing and technology problems.
• Assist with the implementation of automated communication plans, including template design, population segmentation, personalization, testing, and deployment, as well as the creation of population groups for campaigns.
• Responsible for the development and maintenance of security/user profiles to ensure system and data integrity.
• Responsible for the development and maintenance of various data and process structures, including but not limited to events, forms, portals, letters, fields, entities, datasets, and processing rules.
• Create, edit, format, test, and launch all email and text campaigns according to the communication plans and on an ad hoc basis as needed for both Enrollment and Advancement.

Driving Responsibilities

• This position does not require routine travel using a University-owned or University-rented vehicle.

Travel

Supervises

Education & Experience Qualifications

• Have attained a minimum of a bachelor's degree
• 3-5 years of Slate-specific experience in Enrollment and Advancement.

Minimum Skills/Abilities

• Extensive knowledge and experience working independently in Slate
• Knowledge and understanding of Higher Education Admissions and Advancement
• Must be able to possess or acquire knowledge and understanding of Liquid Markup, XML, SQL, Database Structures, HTML, CSS, and API Integrations
• Ability to communicate clearly and a willingness to assist, train and share knowledge with the Utica University community.
• Excellent written and verbal communication skills and the ability to communicate technical details to non-technical staff in an understandable way
• Must be flexible, adaptable, self-motivated, and capable of handling competing priorities and responsibilities simultaneously.
• Must be able to work flexible hours if necessary

Applicant Documents Instructions

All positions at Utica University support the University's mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role. In line with the University's Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link:

Additional information
Visa sponsorship is not available for this position

EEO/AA Statement

Utica University is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, pregnancy, ethnic or national origin, religion, marital status, age, sexual orientation, gender identity, gender expression, veteran status, disability, citizenship status, genetic predisposition, domestic violence victim status, or protected status under applicable local, state, or federal law.

Commitment to a Diverse and Inclusive Campus Community

Our community of students, faculty and staff reflect a diversity of experiences, opinions, and cultural backgrounds shaped by biology, society, history, and choice. Our community includes members who are diverse by virtue of their race, ethnicity, gender, sexual orientation, ability, religious and/or spiritual affiliations, and socio-economic status, as well as the number of other ways in which who we are influences how we see the world. Furthermore, we value and celebrate diversity, and this results in a commitment to multiculturalism. We believe that within the community of human persons, all cultures, perspectives, and beliefs about faith, ideals, taste and lifestyles are of equal value. Our diversity deepens our commitment to nurture a multicultural environment in which we engage with others and blend perspectives, to learn about diverse cultures, to explore who we are and where we come from and to accept one another without prejudice. The Utica University Mission and Values Statement includes a commitment to fostering diversity in perspective, background, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas.

Commitment to Supporting and Hiring Veterans

Located in the heart of central New York, Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for university study to veterans returning from the second world war. More than seventy years since veterans returned from WWII, this tradition of serving veterans is still held in high regard here at UC, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.