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Crookston

    Patient Access Specialist - Crookston, United States - Northwestern Mental Health Center

    Northwestern Mental Health Center
    Northwestern Mental Health Center Crookston, United States

    1 week ago

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    Description
    Patient Access Specialist

    Crookston, MN


    As a Partner in Wellbeing, the Access Specialist works with a team to provide direction for services needed, meeting directly with clients and their families and working with various financial situations and unique requirements.

    Escalate calls where they are beyond job scope, ensuring quality service. Follow through with customers and problems to ensure closure. This function involves extensive use of electronic health records and data entry accuracy.

    Within the team, Access Specialists will assist in multiple duties, including answering multi-line telephone systems, registrations, insurance verification, referrals, scheduling, and financial counseling to clients and family members.

    This position is the first point of contact in assisting clients in their wellbeing journey.

    Responsibilities
    Contribute to clients' satisfaction and experience at Alluma through face-to-face and virtual interactions and telephone calls
    Deliver exceptional client care by ensuring scheduling practices for providers are prioritized
    Serve clients by answering questions, providing information, and assisting them in accessing recommended services
    Contribute to the EHR integrity by ensuring client information is current and accurate
    Portray a positive attitude and approachable demeanor to ensure clients feel welcomed during the check-in and reception

    Requirements

    High school diploma/GED, additional qualifications are considered an asset
    Must pass a criminal background
    Free from substance use problems for no less than two years
    Strong attention to detail
    Customer service
    Knowledge of medical terminology and insurance plans is beneficial
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