- Design, support and respond to all design elements on capital construction projects for Airport Systems expansion and installations.
- Responding to issues via the Service Now ticketing system in accordance to established SLAs.
- Perform software installs/upgrades on systems.
- System troubleshooting to address accessibility issues and system malfunctions.
- Create new accounts for users in accordance with the approval process.
- Configuring new devices for support of systems
- Perform quarterly audits on systems.
- Create and update system maintenance documentation.
- Perform server upgrades.
- Vendor management-constant communication with system vendors to ensure maintenance and issues are performed on systems.
- Ensure vendor maintenance and support is provided accordingly to agreement.
- Provide recommendations to improve end-user experience/system efficiency.
- Routinely conduct walk-throughs throughout airport to ensure digital signage and monitors are functional.
- Generate tickets/work orders through vendor portal for vendor managed systems.
Administrator - Atlanta, GA, United States - Software Technology Inc
Description
The System Administrator will be responsible for analyzing, designing, construction and supporting application implementation development according to business requirement. Identifying business problems and proposing solutions. Provide required project documentation such as designs documents; develop test plans, and deployment support. Providing expertise and possible solutions to resolve business needs. Provide on-call support when necessary.
The selected candidate will have knowledge of the following systems:
o CCTV (software and hardware components)
o Parking Systems
o Access Control Systems
o Sensor monitoring systems.
o Emergency Management Systems (First responders)
o System configuration and administration
Job Duties include but are not limited to: