Director, Building Innovations - Kenosha, WI - Kenall Lighting

    Kenall Lighting
    Kenall Lighting Kenosha, WI

    1 day ago

    Description

    Job Title: Director, Building Innovations


    Description:


    The Director of Services at Kenall Lighting oversees customer service functions including order entry and supervises large orders. They also lead Voice of the Customer interaction with internal organizations and implement all service policies.


    This role requires providing technical support to Field Service teams, overseeing warranty claims management and database maintenance. Additionally, they manage labor proposals for outside contractors.




    • Customer Experience: Lead Voice of the Customer interaction with internal orgs (Quality, Engineering), Implement service policies & procedures about resource mgmt., account maintenance

    • Cross-functional coordination between Sales & Engineering teams

    • Sales Channel Support through Technical Assistance during quotation process.


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