Jobs

    Emergency Communications Officer - Hoover, United States - City of Hoover (AL)

    City of Hoover (AL)
    City of Hoover (AL) Hoover, United States

    3 weeks ago

    Default job background
    Description
    Overview


    Starting Salary:
    $25.38

    Qualifications


    • High School Diploma or GED
    • One (1) year or more of full-time administrative, customer service, and/or clerical experience to include considerable computer and telephone skills
    • Ability to work varied shifts including nights, weekends and/or holidays
    • Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
    • Ability to pass a thorough pre-employment screening and background check process
    • Ability to successfully pass keyboarding and job simulation test

    PREFERRED QUALIFICATIONS:

    • Experience as a dispatcher or telecommunicator with a public safety or emergency medical agency.
    • Ability to read, write and converse in Spanish
    Responsibilities


    Operates police and fire radios; receives request for police and fire services or information by telephone; maintains radio contact with mobile police units; dispatches patrol personnel to investigate police incidents or requests for police service; processes and relays information to field units and supervisors in a timely and expedient manner through utilization of printed materials; receives reports from mobile units; receives fire and emergency calls and dispatches fire and paramedical units in accordance with the location and nature of the alarm; maintains an electronic log through entry into a computer-aided dispatch system of radio transmissions and records of occurrences during an assigned shift; operates a computer terminal to enter and receive information on property and persons to facilitate dissemination of correct public safety messages; operates 911 computer equipment and dispatches proper units; secures information from persons in state of excitement or panic to assure adequate emergency response while giving instructions according to emergency medical dispatch protocol; connects incoming calls to appropriate party; provides routine police and fire information, or takes other appropriate action; maintains contact with other law enforcement agencies and fire and emergency rescue departments as well as other city departments; monitors television security camera system for the police department and areas of authorized access; ability to perform several functions at the same time, usually in a stressful emergency situation; ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; performs related work as required.



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