Technician Trainee - Indianapolis, United States - FiOptix

FiOptix Indianapolis, United States

3 weeks ago

Description

Job Description

This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.

Essential Duties and Responsibilities:

Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring
Test newly installed or relocated cables according to Company and customer specifications
Troubleshoot issues with the network communication
Repair related cable poles and towers
Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct
Collaborate with internal customer service to ensure work orders are handled correctly and timely
Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
Provide education to subscribers on the use of equipment and services
Close out work orders accurately and timely with the proper task and/or billing codes
Safely operate and maintain Company and customer issued tools, equipment, and vehicles
Perform regular vehicle and tool inspections
Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education: High school diploma, general education degree (G.E.D.), or related trade school education

Experience:

One-year professional cable technician experience
One-year customer service experience

Technical Skills:

Ability to install complex television and internet equipment
Ability to utilize mobile test equipment
Knowledge of CATV installation quality standards and requirements
Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues
Ability to utilize small hand tools and various power tools

Soft Skills:

Ability to read, comprehend, and carry out instructions
Ability to work independently with minimal supervision
Strong verbal communication and interpersonal skills
Superior customer service focus
Strong time management skills

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver's license and a driving record that meets Company requirements
Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
Ability to work outdoors in various weather conditions
Ability to work in confined spaces
Ability to climb and carry a 28-foot ladder and work at heights
Ability to stand for long periods of time on varied surfaces
Ability to work long and unpredictable hours

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