Call Center Specialist - Raleigh, NC, USA
3 days ago
Job description
Position:
Inside Sales Representative Location: Raleigh, NC (ONSITE)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring.
Purpose of
Position:
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Key Role Accountabilities:
Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation
Make outbound calls to customers interested in the products West Shore Home has to offer
Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you No cold calling
Meet and exceed daily and monthly targets.
Attend daily meetings with your team and department leadership to discuss metrics and priorities.
Maintain accurate records of all customer interactions in Salesforce.
Must-Have Requirements:
Excellent Communication Skills:
Clear, friendly, and persuasive.
Sales-Driven Mindset:
You're motivated by goals and take pride in reaching them.
Ability to Handle Rejection Positively:
You see "no" as an opportunity to improve.
Previous Call Center or
Sales Experience:
Preferred but not required.
Benefits:
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential
Compensation:
The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best.
Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.Learn more here:
#LI-AW1
#corpaw
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