Senior Product Manager-PX - Boston - Forsta

Description

- **Commit to learning:** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.As a Senior Product Manager, you'll be working directly with the Patient Experience team, with a particular focus on our regulatory products and solutions. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences.Key Responsibilities:Stay current on CAHPS program updates, submission deadlines, and methodology changes, translating them into product requirements.Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.The engineering team to ensure the product is brought to market according to business requirements and client expectations.Qualifications: 5+ years of SaaS product management experience, preferably within healthcare Experience with CAHPS regulatory processes and products, is a very strong plusHave a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions Experience with customer/client management, and managing the tension between customers' wants and needs Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle Excellent strategic thinking, analytical and critical thinking skills Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities Outstanding written and verbal communication skills Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.**Company Description**PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.**Our Mission:**We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.**Our Values:**To put Human Experience at the heart of organizations so every person can be seen and understood.* **Energize the customer relationship:** Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.* **Success starts with me:** Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.* **Commit to learning:** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.* **Dare to innovate:** We challenge the status quo with creativity and innovation as our true north.* **Better together:** We check our egos at the door. We work together, so we win together.***To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN.***
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