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    Service Coordinator - Pembroke Pines, United States - Linder Industrial Machinery

    Linder Industrial Machinery
    Linder Industrial Machinery Pembroke Pines, United States

    2 weeks ago

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    Description

    Job Summary:

    Responsible for assisting both Field & Shop Service supervisors.


    Responsibilities:


    • Ensure technician time and write-ups are submitted daily
    • Initiate work order opening and add segment to jobs as scope of the job or estimate changes
    • Communicate with PSRs and customers regarding revised estimates/scope of work changes
    • Maintain written record of communications to ensure customers are aware of scope of work to be performed
    • Assist with follow up to technicians on status of the assigned work order
    • Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
    • Maintain warranty repairs to ensure proper documentation is present for warranty claims
    • Provide input to Field and Shop Supervisor on employee performance reviews and training needs
    • Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
    • Update Field and Shop Service Supervisors on problem jobs prior to invoicing

    Education/Experience/Skills:


    • High School diploma or GED and a minimum two years at Vocational or Technical School
    • Minimum five years' experience as a heavy equipment Technician
    • Proficient computer skills
    • Excellent interpersonal skills
    • General knowledge of maintenance, repair, parts department functions, and customer needs
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