Field Service Technician - Troy, United States - EA Elektro-Automatik, USA

Description

Essential Duties and Responsibilities:

· Support all pre and post sales activities.

· Service DC power supplies and electronic loads by troubleshooting to a module level.

· Install and commission new power systems at customers' facility.

· Provide training to customers on the use of power supplies and electronic loads.

· Read electrical schematics.

· Provide excellent customer support.

· Write detailed service and field reports.

· Coordinate with other teams to resolve complex application issues.

· Support quality assurance functions to ensure a superior customer experience.

· Drive customer issues to resolution

· Provide feedback to factory regarding field failures and common application questions.

· Reproduce customer failures in the lab in order to report the information to factory engineers.

· Plan and record how-to and product demo videos.

· Manage customer expectations while working on resolving customer's issue.

Requirements:

· Proven experience as a power electronics repair technician or similar role.

· Outstanding communication and interpersonal abilities.

· Ability to write detailed and accurate reports.

· Excellent organizational skills

· Familiarity with electronic theory, troubleshooting and reading schematics.

· Must be a self-starter, work independently, detail oriented, well organized and the ability to multitask with strong work ethics.

· Computer skills including Outlook, Word, Excel, and Power Point.

· Must be able to pass a nationwide background check / drug screen.

· Candidate must be authorized to work in the US.

· Able to lift 50lbs and willingness to operate a hand-lift.

· Travel up to 50%

· Location: Troy, MI

Compensations & Benefits:

· Salary . 50K-70K

· Excellent Benefits Package. (Vacation, Holiday Pay, Sick Leave, Medical, Dental, Vision.)