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Rochester

    Host/Hostess (Full-Time, Part-Time, Seasonal) - Rochester, United States - Oak Hill Country Club

    Oak Hill Country Club
    Oak Hill Country Club Rochester, United States

    4 weeks ago

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    Description

    Job Description:


    Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team in the main dining room.

    Our Host/Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.


    Must be able to work a flexible schedule that may include early mornings, nights, weekends, holidays, split shifts, and extended shifts.


    General Requirements:

    • Must be at least 18 years to be considered
    • Complies with Oak Hill Country Club's Acorns of Excellence
    • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards
    • Exceptional attention to detail
    • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests
    • Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships
    • Able to consistently perform tasks with little direct supervision
    • Works harmoniously and professionally with co-workers

    Job Requirements:

    • Exceptional knowledge of all Oak Hill Grill Room standards and host operating procedures
    • Exceptional communication abilities to direct the flow of the dining room with the supervision of management
    • Writes the daily specials menu with direction from the culinary team and Grill Room management
    • Prepares server specials cards for review at pre-shift line up
    • Programs the Point-of-Sale system to reflect the correct items, pricing, and inventory levels as directed by the culinary team and Grill Room management
    • Prepares and prints a floor plan with the direction of Grill Room management
    • Greets each member and guest during the course of service and ascertains the name, party size and any special requirements
    • Controls the flow of seating to ensure top level service and the success of the service team.
    • Maintains a neat and orderly work environment
    • Assists servers, attendants, food runners and cocktail staff as needed throughout service
    • Assists members and guests with questions and directions
    • Processes to-go orders in accordance with Oak Hill policies and delivers them to the valet station when needed
    • Accepts reservation requests in accordance with Oak Hill policies
    • In addition, other duties may be required as directed by management

    Physical Requirements:

    • All applicants must have evening availability for Tuesday - Saturday
    • Must be able to continuously sit, stand and walk a minimum of 5 hours
    • Must be able to bend, kneel, push and pull over the course of a shift
    • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards
    • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements
    • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts
    • Must have a reliable form of transportation to and from work
    • Ability to read, write and communicate effectively in English, both written and oral
    • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift

    Qualifications:

    Education:
    High school or equivalent education required


    Experience:

    • Previous waitress, waiter or banquet server experience preferred
    • Country club experience strongly preferred

    Licenses & Certificates:

    • Ability to obtain and/or maintain any government required licenses, certificates or permits
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