Customer Care Consultant - Oxford - Jushi USA

    Jushi USA
    Jushi USA Oxford

    2 days ago

    Description

    Customer Care Consultant

    Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

    Do what you do best and earn a little extra $4$6/hour in tips. In addition to your base pay.

    Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

    Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

    Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available

    Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

    Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

    Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

    Operate cash register, computer-based POS system, and cash drawer

    Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines

    All other job duties as assigned

    What We Are Looking For

    High School diploma or General Education Development (GED) required

    Associate or Bachelor's degree in any field preferred

    Excellent computer, language and reasoning skills

    Bilingual in Spanish preferred

    Excellent multi-tasking skills over the phone

    Occasionally requires local travel, as needed

    Physical Requirements

    Constantly perform desk-based computer tasks

    Frequently sitting

    Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds

    Occasionally Twist/bend/stoop/squat, kneel/crawl

    What We Have To Offer Our Employees At Jushi

    We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

    Bonus Duties You Should Understand

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

    Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.


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