Service Desk Analyst - Detroit, United States - Intellibee Inc

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    Description

    Job Title: Service Desk Analyst

    Location: Detroit, MI

    Scope of Services:

    Client is seeking full-time, qualified candidates who will utilize their knowledge, skills, and abilities to serve as a Desktop Support Analyst for a two-year limited term. Responsibilities include support and inventory audit of all client devices, printers, computers and equipment, manage and support decommission

    Skills & Experience

    • Mobile Device support and inventory audit of all client devices
    • Mobile Device management and installation to decommission all 3G devices by Feb 2022
    • Avaya VIOP phone support
    • Image / Deploy Windows 10 workstations
    • Inventory and audit of department printers
    • Inventory and audit of department computer & equipment
    • Application installations and inventory
    • Audio Visual conference room support
    • Support Board and community meetings (Zoom)
    • Knowledge of ITSM Cherwell ticketing system,

    Job Purpose:

    The primary responsibility of this position is to provide support services in the management of IT computing devices and applications used by client.

    Duties & Responsibilities:

    • Image / Deploy Windows 10 workstations
    • Inventory and audit of department printers
    • Inventory and audit of department computer & equipment
    • Application installations and inventory
    • Audio Visual conference room support
    • Support Board and community meetings (Zoom)
    • Knowledge of ITSM Cherwell ticketing system

    Qualifications:

    Required:

    • Bachelors Degree in Computer Science or Related Field (4 years experience in lieu)
    • Desk side support experience required
    • Desktop imaging and deployment experience required
    • Highly Motivated, Team Oriented and Process Driven
    • Ability to learn in a fast-paced environment through both self-directed learning

    Please apply on our secured job site at <> or email