Manager of Call Center/Help Desk - Portersville, United States - Crimson Enterprises

Crimson Enterprises

Verified Company

Portersville, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

GAIA is one of the world's leading companies in the field of digital healthcare. We develop software that helps patients cope with mental health issues and better manage organic diseases. As a patient-centered company, we value high service quality and a top-of-class helpdesk.

To strengthen our team, we are currently looking for an experienced and dedicated Head of Call Center/Help Desk (m/f/d) for the management and development of our team.

Head of Call Center/Help Desk (m/f/d)

Your responsibilities:

Expansion and management of our service center with multiple teams and ensuring smooth operations
Development and implementation of necessary technical, procedural, and organizational infrastructure
Monitoring and evaluation of performance, as well as implementation of measures for continuous improvement
Development and implementation of training programs for employees and regular review of implementation
Close collaboration with other departments to ensure a seamless customer journey and provide feedback for the development of our products

Your profile:

Demonstrable experience in building and/or managing a service center and/or call center
Market knowledge and experience in implementing state-of-the-art technologies, processes, organizations, and metrics
Strong communication and interpersonal skills, as well as the ability to lead