ITSM Business Analyst - Portland, United States - Sev1Tech

Description

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security's network and security operations.

The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.

Responsibilities Include But Are Not Limited To

Play a role in the stand-up and development of a NOSC PMO
Review of current program operations and identification of improvement opportunities
Align services and processes to ITIL v4 and the NIST Cyber Security Framework
Support development of doctrine and documentation, including (but not limited to) an IT Service Management Process Register, Process Map, Service Catalog, Common Controls Catalog, and CSP Implementation Plan
Collect and analyze requirements for an ITSM system to track service delivery performance
Support establishment of a Continuous Service Improvement Program (CSIP)
Develop SOPs that integrate cybersecurity and network management procedures
Recommend performance and investment metrics for assessing staffing, policy, procedure effectiveness, cost, and infrastructure
Perform requirements analysis and design for a comprehensive Knowledge Management repository
Support development of Knowledge Management repository governance, usage, and maintenance
Develop an SOP for responding to customer and contractor data calls
Other duties as assigned

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional two (2) years of professional IT experience can we considered in lieu of a degree
Four (4 plus) years in the federal IT services contracting industry
Experience on an IT infrastructure operations and engineering contract
Experience assessing business and technical operations processes and procedures
Experience identifying areas for improvements and supporting their implementation
Knowledge of ITSM and ITIL
Experience with an ITSM tool – e.g., ServiceNow
Ability to work effectively with customers as well as contractor operations and engineering staff
Experience performing requirements analysis
Experience creating, revising, updating, and maintaining documentation such as SOPs
High level understanding of networking and cyber security
Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
Ability to communicate clearly and effectively with customers
Able to obtain a Public Trust clearance

Desired Qualifications

Previous DHS experience
PMO experience
ITIL V4 certification
ServiceNow Certification
Previous Network Operations Center (NOC) or IT Operations experience
Secret or Top Secret Security Clearance

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.

Please apply directly through the website at:
#joinSev1tech

For any additional questions or to submit any referrals, please contact:

Sev1Tech is an Equal Opportunity and Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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