Service Center Systems Analyst - Dubuque, IA

Only for registered members Dubuque, IA , United States

1 month ago

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Job summary

The Service Center Systems Analyst is responsible for the administration, configuration and ongoing optimization of the Interface AI and Genesys platforms supporting the credit union's service center operations.

Qualifications

Bachelor',s degree in related field or equivalent experience. 3+ years', related experience required (business analytics administering AI powered phone system etc.). Ability to self-motivate and work independently. Strong communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders. Strong ability to problem-solve and troubleshoot with an aptitude for learning new technologies Familiarity with testing both mobile apps and web-based software.
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