Guest Services Ambassador Roam - New Orleans, United States - Revelry Labs

Description

*This position is for ROL. Please see below for more information about the company and role. ROL is a valued partner of Revelry. Please include in your cover letter why you would be a good fit for the role

About ROL

ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities.

We're on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position

We're looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.

This is a full-time seasonal position with advancement opportunities. This position is for an on-site guest service ambassador at one of our properties.

Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.

The best candidates will

Have their own recreational vehicle.

Be passionate about camping, RVing, outdoor recreation, and environmental conservation

Care deeply about the customer experience and take pride in providing the best service possible to guests

Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems

Be comfortable working at an early-stage company where change and innovation is welcomed and embraced

Have an interest in growing their career in the outdoor hospitality industry

Description

As a Guest Services Ambassador, you will be responsible for the following:

Maintain property appearance and cleanliness

Empty fire pits and trash cans throughout property

Clean bath houses, laundry, and office spaces daily

Monitor check-in/check-out of guests

100% guest satisfaction is your ultimate objective

Assist guests with local recommendations and retail purchases

Enforce property rules and guidelines, when necessary

Communicate guests and maintenance issues to your supervisors

Required

Ability to travel to our other properties, if necessary

Willingness to work in all weather conditions.

Familiarity with using laptops and smartphones for communication

Detail-oriented for accuracy of data and information

Treat our properties like your home and your mother-in-law is visiting

Take care of guests like family

Able to lift up to 50lbs

Ability to de-escalate and/or resolve guests complaints or issues

Effective critical thinking and decision-making skills

Unequivocal drive for guest satisfaction

Compensation

30/50amp site accommodation

Paid biweekly hourly rate $15-$18

Health Insurance optional

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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