Front Desk Supervisor - Richmond, United States - The Commonwealth Company

Description

Job Description Job Description We are looking for an experienced Front Desk Supervisor to assist in leading a team and providing great service and memorable experience to our guests.

BenefitsHealth, dental and vision insurance (full-time employees)Paid Time Off (full-time and part-time employees)401K plan with company match (full-time and part-time employees)Hotel discounts (full-time and part-time employees)Paid holidays (full-time employees)Early access to earned wagesResponsibilitiesAssist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and proceduresAccommodate all guest requests in an accurate and efficient mannerHandles guest check-ins and check-outs efficiently and in a friendly and professional mannerAssist guests and resolves guest challenges to ensure 100% guest satisfactionAccurately conduct all cash handling and credit card processing activitiesAccurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc.

in the hotel in accordance with established policies and proceduresPerform any other job related duties as assignedDesirable QualificationsPrior experience as a Hotel Front Desk Supervisor or similar roleExperience with hotel reservations systems like Galaxy Lightspeed or OperaCustomer service experienceExcellent communication and organizational skillsSMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.