IT Specialist, Customer Support - Houston, United States - Safe Fleet
Description
** IT Specialist, Customer Support**
Houston Full-time Intermediate **About The Position**
**Meet the Smart Safety Company**
At **Safe Fleet** our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the worlds biggest fleet safety problems.
Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.
We are re-defining what safety means for fleets of every type from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, youll contribute to our goal to keep everyone safe.
Compensation is base salary. We also offer Paid Time Off, Health & Dental Benefits Package, Life Insurance & 401K Savings Plan).
As our **IT Specialist - Customer Support,** you will be involved with systems design and integration with existing customer infrastructure and software; you will be a ***Tier III support*** who will be responsible for investigating, documenting, assessing and resolving complex software and hardware problems that arise for the Safe Fleet Video Group customers while also migrating customers to newer software platforms and performing software installations and updates in complex environments.
**You will**
Provide installation, update and migration services for Safe Fleet Software Solutions, Microsoft-based workstations and servers, and Red Hat Linux servers
Update and/or migrate customer servers which at times will require SQL scripting
Maintain expert-level functional knowledge of Safe Fleet Video Group technology products
Provide customer support and technical issue resolution via phone, email and other electronic mediums
Train customer IT staff on relevant operating, maintenance, and troubleshooting
Train customer end-users in basic operation of Video Recording equipment and Management Software
Provide support and execution of Customer Acceptance Deployment Testing and Validation
Generate documentation and knowledge transfer to other departments for relevant information
**?You should have**
Minimum 3 years IT experience in a SW/HW support environment
Experience is in Linux operating systems (Red Hat, Ubuntu) and command line
Experience with PostgreSQL
Proficiency in MS Administration tools: IIS, Active Directory and DNS
Experience with website administration, IIS and .Net applications
Experience with SQL Database administration and manipulation skills for data migrations, queries, reports, and troubleshooting
Strong verbal and written communication skills
Familiarity with digital video, including transcoding and redaction is desired