Event Operations Manager - Wilmington, United States - Delaware Park Casino & Racing

Description

Job Description

• Event Manager will proactively take charge of their tasks and possess the ability to maintain a meticulous attention to detail even in high-pressure situations.
• Experience managing day of operations of events including Corporate, Social, Private, Convention, Four walls, Weddings, Special events, trade shows, and other functions that may arise.
• Visit and court potential clients to increase awareness and exposure to the available spaces.
• Work in conjunction with the Event Sales Manager to organize and maintain the scheduling and maintenance of available function space.
• Fiscal responsibility to exceed quarterly sales results from the prior year while managing labor, supply, and rental costs.
• Interview, hire, train, resolve problems and provide open communication, and recommend discipline and/or termination when appropriate while maintaining confidentiality in regards to employee concerns.
• Responsible for meeting with clients and internal departments to ascertain event needs, including room set-ups, housekeeping, security, and AV as well as any other requests they may have.
• Meets with designated Food & Beverage and marketing staff to review: room availability, menu planning, pricing, set-up structure, staffing, and all other related requirements.
• Assists with the development of menus, packages, marketing plans, and promotions as needed.
• Direct supervision of all event functions while working independently with minimal supervision.
• Responsible for front-of-house set-up: skirting, table tops, beverage service, customer service, customer satisfaction checks, function breakdown, closing out a check using MICROS POS, ensuring equitable dissemination of gratuity, and proficient with Money Handling.
• Responsible for front-of-house staffing, linen, equipment maintenance, and inventory for all functions.
• Station assignments covering large areas with long walking distances, diverse clientele, noise, and high volume.
• Responsible for conducting post-event room inspections and updating files to close out events.
• Knowledge of computer systems and programs including Microsoft Excel, Word, Cater Ease, and C-Vent
• Promotes outstanding internal and external guest relations and honesty and trust among the team.
• Performs all other duties as assigned.

• Four (4) years of Food & Beverage experience in banquet, and entertainment operations, proven success in execution, and two (2) years prior supervisory experience.
• Ability to bend, reach, pull, push, kneel, squat, grasp as needed, and work in a fast-paced environment.
• Must have excellent written, verbal, organizational, administrative, and communication skills.
• Must be able to work a flexible schedule while standing for a full 8-hour shift or longer according to the needs of the business including evenings, weekends, and holidays. Must be able to lift up to 40 lbs.

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