Email Deliverability Consultant - San Francisco, United States - Braze

Description

WHAT YOU'LL DO
As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team.

You'll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze.

Teams at Braze work collaboratively to deliver great customer experiences.

You'll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

Responsibilities:
Provide fundamental to advanced deliverability support to our customers and our internal teams;

Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;

Help conduct in-depth investigations, reviews, and audits into email sending practices;

Assist customers with blocklists, spam traps, and issues with MBPs;

Help customers produce schedules for IP warming and monitor their warming progress;

Monitor individual customer email metrics and help improve their sending reputation;

Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;

Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;

Take an active role in thought leadership through writing blogs, articles, and whitepapers;

Help represent Braze at M3AAWG and within other important industry communities.


WHO YOU ARE
Experience in deliverability concepts and customer management skills.

Two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand.

Well-versed in industry best practices.

Have had success in the identification and remediation of deliverability issues and in presenting them in a meaningful, consumable format to customers.

Polished, articulate ambassador for the team and for the company.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,500 and $94,500/year with an expected On Target Earnings (OTE) between $85,000 and $105,000/year (including bonus or commission).

Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

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