Customer Service Rep - Houston, United States - Petroleum Analyzer Company, LP
Description
** Customer Service Rep**
**Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011841 Showing 1 location **Job Details**
**Description**
PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging. PAC operates as a unit of Roper Technologies, Inc. a diversified growth company and a constituent of the S&P 500, Fortune 1000, and the Russell 1000 indices.
The PAC Customer Service Rep will be the primary point of contact for customers in relation to manufacturing and sales of PAC Instruments. Responsible for all phone, electronic and face to face interactions in order to promptly provide and process information in response to inquiries, concerns and requests about products and services. Processing orders, checking stock and provide status of orders while using problem solving skills to resolve customer issues.
**ESSENTIAL TASKS & DUTIES:**
Answering phones and providing feedback on stocking levels, order status, order tracking etc.
Proactively calling customers and providing them with a status of their orders and notification of any date changes.
Collaborate with necessary departments in order to obtain required information.
Processing quotes and customer orders in our ERP system (IFS).
Providing alternative products / solutions for out-of-stock items or long lead-time items.
Keeping errors below 1% and dropped phone calls below 1%.
24 hr. turnaround time on customer PO's and entry into IFS.
Identify and assess customers needs with required urgency to achieve satisfaction.
Process RMAs, warranty and credits as applicable.
Support account managers and Field service technicians as needed.
Ability to implement process improvement initiatives.
Provide technical assistance to customers and team members.
Other duties as required by management.
**QUALIFICATIONS:**
Education & Experience:
High School graduate. Some college a plus
Minimum 4+ years experience in a Manufacturing Environment
Strong computer skills and a good working knowledge of MS Office and an ERP system
Able to use problem solving skills to identify and resolve customer related issues
Knowledge & Skills:
Customer service in a global manufacturing environment
Strong willingness to assist other team members w/ customer related issues
Strong organizational skills
Demonstrated ability to multi-task
**PHYSICAL REQUIREMENTS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Privacy**
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice.
**Covid-19 Vaccination Requirement**
Where permitted by applicable law, must be fully vaccinated against COVID-19, if not currently employed by Company (subject to reasonable accommodation for those who cannot receive a COVID-19 vaccination due to a medical/disability or religious reason.) If hired, you will be required to provide proof of vaccination, which will be kept confidential.
PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)