Customer Service Operations Lead - Wilmer
Only for registered members Wilmer, United States
1 month ago
Job summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff.
Responsibilities
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
Qualifications
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
Job description
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