Manager: Store - United States

Only for registered members United States

1 day ago

Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammate ...

Job description

Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary:

The My Epic Gear and Rental Delivery Store Manager leads the day-to-day operation of the My Epic Gear and Rental Delivery programs for Stowe Mountain Resorts. This position is responsible for the overall management of multiple in-market locations including performance management and supervision of staff, financial management, hiring, training, and scheduling.

As the Store Manager of My Epic Gear and Rental Delivery at Stowe, you will hire, lead, and develop the store staff while executing company strategies to ensure an experience of a lifetime for Members and Employees. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to manage multiple locations and team members. You will also be responsible for fostering an inclusive environment that focuses on our best-in-class customer experience and aligns with our brand's values.

Job Specifications:

Starting Wage: $45, $68, annual bonus

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities:

Own the execution of My Epic Gear and Rental delivery to ensure operations are compliant, accurate and efficient.

Lead daily operations, monitoring performance and budget including scheduling and payroll. Act as manager-on-duty in the absence of a Store Manager.

Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary

Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition

Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.

Oversee all daily and weekly tasks are completed in a timely manner

Oversee and assist with gear preparations and delivery for upcoming My Epic Gear reservations

Ensure member/guest satisfaction through timely response to inquiries, suggestions and or complaints

Monitor operations to ensure compliance and minimize shrink of company assets

Responsible for safe operation and maintenance of a Rental Delivery Vehicle Fleet

Other duties as assigned

Job Requirements:

Bachelor's Degree or equivalent Work Experience including direct supervisory experience

Self-Motivated with the ability to multi-task in a fast-paced environment

Keen to learn new skills, open-minded, and can adapt to changing situations

Must have excellent oral and written communication and organizational skills

Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions

Ability to work a flexible schedule; weekend and holidays required

The expected pay range is $45, $68, annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID
Reference Date: 02/13/2026
Job Code Function: Store Operations

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