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    IT Helpdesk Technician III - Reading, United States - Brentwood Industries

    Brentwood Industries
    Brentwood Industries Reading, United States

    2 weeks ago

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    Description
    Help Desk III – Reading, PA

    We have an immediate opening for a Help Desk Technician III at our Corporate Office.
    Hours are 8:00am – 5:00pm Monday through Friday

    The IT Help Desk Technician III will install, configure, and manage the organization's personal computer, software, and related peripherals. They will contribute to department projects including upgrades and migrations. Employee may perform other related duties as required to meet the ongoing needs of the organization.

    Essential Responsibilities:
    • Follow Helpdesk processes and procedures to meet or exceed Helpdesk Support metrics.
    • Review Helpdesk Support history looking for service and process improvements.
    • Configure, install, upgrade, and maintain hardware such as computers, laptops, printers, phones, and other peripherals.
    • Perform software and application installation and upgrades.
    • Responsible for researching, evaluating, testing software/applications and hardware.
    • Analyze and monitors personal computer activity to ensure optimal performance and perform necessary maintenance to support optimal availability.
    • Train users on software and equipment usage. Communicates standards for use, operations, and security of network, personal computers, and data.
    • Create and manage Active Directory objects and group policies.
    • Diagnose and resolve end-user hardware and software computer problems in a timely fashion.
    • Document technical processes and troubleshooting guidelines.
    • Participate in the analysis and selection of new technology required for expanding computing needs throughout the organization.
    • Participate in process improvement projects such as migrations and upgrades.
    • Work with competing vendors to determine the best selection based on price, technical functionality, durability, manufacturer support and manufacturer.
    Essential Skills:
    • Associate degree in an information technology related field and 3 years' experience or equivalent work experience.
    • Experience with the following hardware/software/technologies:
      1. PC Hardware
      2. Microsoft Office 365 (Word, PowerPoint, Excel, OneNote, etc.)
      3. Windows OS (10,7)
      4. Microsoft Windows Servers, TCP/IP, & VMWare to include DNS, DHCP, printing, and firewall.
      5. Good grasp of networking and switching especially VLANS and troubleshooting
      6. Group Policy Objects in AD, inheritance, and troubleshooting.
      7. Microsoft Azure
    • Working knowledge of server hardware.
    • Demonstrated experience in troubleshooting and resolving technical problems.
    • Demonstrated ability to work independently in a deadline-oriented environment.
    • Clear and concise verbal and written communication skills.
    • Travel to job site locations and vendors as required, with proper documentation needed for independent travel. (Credit card, valid driver's license, passport).
    Brentwood offers professional growth potential, pleasant work environment, and an excellent wage and benefits package including 401K w/employer match. Brentwood Industries, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    At Brentwood, we have a passion for both our products and our people. Our goal as an employer is to help you excel as an individual and as part of a team by providing you with a satisfying, motivating and stimulating work experience. The varied nature of the environment at Brentwood allows you to work alongside industry professionals on a wide range of projects, contributing your knowledge and strengths to develop innovative, market-driven solutions.

    To begin the application process, please complete all required fields below and click "Next" to continue. Do not use your browser's back and forward buttons because this could cause the information you've entered to be lost. If you experience any difficulty, you can click the "Help" button in the upper right.
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