Senior Business Analyst - Minneapolis, United States - Metropolitan Airports Commission

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    Position Summary

    The Senior Business Analyst is a dynamic role within the IT Project Management Office. This position is responsible for assisting the IT PMO in its maturity journey. This position may also be responsible for consulting with MAC business stakeholders to understand and evaluate current business processes and identify complex business problems and needs, turning those needs into system requirements. Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner. May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.

    In addition, this role may lead cross-functional linked teams to address business or systems issues and may lead small projects. The ideal candidate will have experience or aptitude to learn the Service Now Project Portfolio Management toolset.

    To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.Questions regarding this position can be directed to Randa Hamid at or Applications will be accepted until 3:00 p.m. on Wednesday, May 15, 2024.MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

    Position Description

    JOB DUTIES

    • Describe the business partner's needs in the form of Detailed Requirements
    • Gather and define the IT Requirements from Project Stakeholders
    • Obtain Business and IT approval of Requirements
    • Define new or revised Business Processes
    • Develop process flows and modeling techniques/ methods
    • Facilitate business acceptance of solution
    • Responsible for developing test cases, testing, and quality assurance
    • Coordinate user acceptance testing
    • Ensure business is ready for the change
    • Lead small projects
    Position Requirements

    Senior Level Individual Contributor (SRIC) Competencies

    • Customer Focus - Building strong customer relationships and delivering customer-centric solutions
    • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
    • Decision Quality - Making good and timely decisions that keep the organization moving forward
    • Resourcefulness - Securing and deploying resources effectively and efficiently
    • Ensures Accountability - Consistently achieving results, even under tough circumstances
    • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
    • Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
    • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
    • Persuades - Using compelling arguments to gain the support and commitment of others
    • Courage - Stepping up to address difficult issues, saying what needs to be said
    • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
    • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
    Minimum Requirements
    • Bachelor's degree in management information systems, Computer Science, Business Administration or related field
    • Three years' experience performing business analysis including process analysis and modeling, data analysis and modeling.
    • Five years' experience preparing system requirements.
    • In lieu of a degree, 7 years' experience performing business analysis including process analysis and modeling, data analysis and modeling.
    • Demonstrated skills in working effectively with business and technical staff both individually and in groups to complete systems projects.
    • Demonstrated skills in writing about analysis, design for non-technical and technical audiences.
    • Demonstrated skills in making presentations about business analysis, design to non-technical audiences.
    • Demonstrated skills in leading user acceptance testing.
    • Strong Collaboration Skills
    • Ability to work independently.
    • Valid state-issued driver's license and a reliable vehicle to commute between job sites.
    Desirable Requirements
    • Experience in Service Now Project Portfolio Management toolset.
    • Experience leading small projects involving other analysts, technical staff, business staff.
    • Experience working on multiple projects at the same time.
    • Formal training in data and process modeling.
    • Experience preparing and evaluating Requests for Proposals for information technology initiatives.
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