- Manages a Retail Branch office and a group of Retail Branches within a defined Production Area. Responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve financial targets. Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example. Personally performs sales activities.
- Manages and provides leadership to branch supervisors and employees, and branch management within the Production Area. Leads daily huddles and regular branch and area meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions. Ensures members of branch management achieve superior results in human resource management, including hiring and performance management results within the Area. Leads members of branch management to coach and develop the employees in their Area.
- Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community. Ensures active community participation and leadership, including CRA activities, in the local community.
- Develops and executes strategic plan with support of branch management team for branch and area success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.
- Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.
- Responsible for the overall branch operational soundness, quality and efficiency. Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures compliance training and standards are met in a timely manner. Supports Retail Operations Area with management of FTE for maximum efficiency and positive customer experience.
- Bachelor's degree preferred or equivalent combination of education and experience, High School Diploma or GED required.
- Sales Management certification preferred.
- Minimum of 7 years of banking experience with an emphasis in sales required.
- Minimum of 3 years of leadership experience required.
- Approximately 10-20% travel is required.
- Leadership skills to lead and motivate Branch Managers to operate efficiently and achieve established goals.
- Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
- Ability to assess Retail Branches within the Area for actions to increase production, improve efficiency, reduce risk and to improve operating quality.
- Advanced knowledge of small business and consumer credit principles and practices.
- Excellent interpersonal skills; demonstrated success managing and leading people.
- A customer service role model.
- Develop and maintain effective relationships with peers.
- Excellent business development skills, particularly related to financial service products.
- Ability to communicate effectively with customers, team members and all levels of management.
- Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
- Knowledge of current applicable Federal and State banking regulations.
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
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Area Production Manager - Pacific Grove, United States - Mechanics Bank
Description
Mechanics Bank is currently searching for an Area Production Manager to join our team at our XXXX Branch.
Manages a Retail Branch and a group of Retail Branches within a defined production area. Provides direct supervision to Branch Managers and Branch Services Managers within their assigned Area. Oversees all aspects of production ensuring performance aligns with the Bank's goals and standards, while ethically supporting the financial needs of our customers. Fosters a high performance culture. Adhere to the Region strategic plan while adapting the Area to meet goals and objectives. Achieves sales goals and financial targets for the Area as assigned. May attend joint calling efforts with Retail employees and production partners. Collaborates with internal and external sales partners to maximize engagement and revenue. Supports internal sales campaigns and develops a motivational sales environment for all employees within the Area. Ensures employees receive training and resources to support strategic initiatives. Closely tracks, manages and prepares reports on performance to goal for Areas and Branches within assigned Area. Accountable for all human resource related functions within their Area organization. Ensures team member development and quality sales performance is a top priority in the branches. Adheres to inspection processes in branches with the intent to observe performance and provide coaching. Collaborates with Retail Area Operations Managers to support the delivery of exemplary customer service, FTE management, overall operational soundness, and collaborative support of the operational staff within the defined Area. Provides approvals and exceptions within stated authority for complex and potential high-risk transactions.
What you will do:
Who you are:
#LI-JM1
Pay Range: $85,000 - $130,000 annually
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
