- Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.
- Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.
- Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.
- Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.
- Provide basic application training to Retailers for the Retail Technology suite of services.
- Provide Retailers with counseling, advice, and recommendations on technology solutions and services.
- Travel Required:
- Occasional overnight travel and air travel
- Travel 3 days a week to stores in North Carolina, South Carolina, and/or Georgia. Work from home available when not on the road
- On-call support on rotation
- Hybrid schedule
- Additional Locations:
- Specialized Knowledge :
- Special Skills :
- Physical abilities:
- 4-7 : years of Information technology experience
- Weekly Pay
- Benefits available from day 1 (medical, dental, vision, and more)
- Company matched 401k
- PTO and Holiday Pay offered
- Career Progression Opportunities
- Tuition Reimbursement
- Employee Health & Wellness program
- Employee Discounts / Purchasing programs
- Employee Assistance Program
Retail Support Technician IV - Mauldin, United States - C&S Wholesale Grocers Inc
Description
Position Overview
Keep our communities fed.
Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.
Job Description
The Retail Support Technician IV (RST) provides technology service and support to the company's customers.
The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers.
The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.
You will contribute by:
Environment:
Skills:
Years Of Experience:
We offer:
Qualifications
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States.
Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products.
C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast.
We are an engaged corporate citizen, supporting causes that positively impact our communities.Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC.
C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company:
C&S Wholesale Grocers, LLC
Job Area:
Retail Services
Job Family:
Sales
Job Type:
Regular
Job Code:
JC0175
ReqID:
R-256174