Part-time SF Teaching Zoo Guest Services Specialist - Gainesville - Santa Fe College

    Santa Fe College
    Santa Fe College Gainesville

    3 days ago

    Part time
    Description
    Job Description Summary
    The Santa Fe College (SF) Teaching Zoo, a unique 10-acre zoo in Gainesville, Florida, is the only zoo on a college campus accredited by the Association of Zoos and Aquariums (AZA). The zoo showcases a diverse collection that contains both native and exotic species for everyone to enjoy. Visitors enjoy the Bald Eagles, White-throated capuchin monkeys, American alligators, Matschie's Tree Kangaroo and Asian small-clawed otters to name a few. These species and many other mammals, birds, reptiles and amphibians are on display in a naturally shaded environment. The 1/4-mile trail through the wooded environment is lined with mulch and is stroller and/or wheelchair accessible.

    The Teaching Zoo is seeking a part-time Guest Services Specialist to receive guests to the zoo. This position is hired through our partner temp force agency, Spherion.

    Job Description

    Responsibilities and Duties Include:
    • Greets all visitors to the zoo, answers phones, and provides guests with appropriate information or referrals.
    • Processes all ticket sales, merchandise sales, membership sales, public experiences, and donations via point-of-sale system and credit card system.
    • Processes membership applications and ensures member database is up to date.
    • Keeps track of inventory merchandise and ensures gift shop is properly stocked and priced
    • Runs daily cashier reports and transfers daily receipts to SF Cashier or Police Department.
    • Inputs data from tours and public surveys into reports.
    • Demonstrates a high level of understanding of the zoo, public program opportunities, and the Zoo Animal Technology program.
    • Supports Education team with public programs.
    • Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
    • Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
    • Provides service excellence through courteous, informed, accessible, and professional engagement.
    • Performs other duties as assigned.
    Reports to: Office Supervisor, SF Teaching Zoo and Zoo Animal Technology

    QUALIFICATIONS

    Required: An associate's degree in zoo animal technology or a related field and/or two (2) years of related work experience. Experience with cashiering, retail sales, or related.

    Additional Requirements: Must possess excellent communication and interpersonal skills; work well under pressure and without supervision; organized, quick learner, multitasker, punctual, and reliable.

    Preferred: Knowledgeable of the Gainesville area and attractions. Familiarity with the Windows OS, word processing, and spreadsheets.

    General Knowledge, Skills, and Abilities
    • Ability to work successfully in a multi-cultural environment.
    • Adaptability to Change - able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
    • Communication - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
    • Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
    • Customer Service - ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
    • Ethics - able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
    • Organization & Time Management - able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
    • Problem Solving - proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
    • Relationship Management - able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
    • Results Orientation - proven ability to set and exceed established targets.
    • Detail Oriented - Proven accuracy and attention to detail.
    • Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
    If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

    Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public.

    Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@

    Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
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