Senior Instructional Designer - Charlotte, United States - SPECTRUM

Description

Job Description

This position is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. Conducts needs assessments, selects instructional models, and designs instructional content. The scope of responsibilities also includes development of instructional materials in consultation with subject matter experts. Curates content and teaches experts how to generate and share content. Ensures that instructional programs are effectively implemented. Evaluates content and adjusts as required. Conducts standard to moderately complex instructional design projects. This position requires at least 4 years of design or development experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance
• Partner with the business to create clear learning objectives in support of business goals
• Design and develop high-quality learning content to meet the needs of the supported audience
• Conduct reviews of training materials to ensure learning objectives are met
• Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback
• Maintain current knowledge of latest industry tools and processes
• Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables
• Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects
• Maintain accurate status of projects, milestones, and tasks in the team project tracking tool
• Facilitate in-person or virtual "train the trainer" sessions
• Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders
• Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support
• Design and develop comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives
• Develop storyboards to support eLearning design
• Manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion
• Create and implement evaluation plans to demonstrate business impact of training initiatives
• Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time
• Proactively partner with internal customers to determine performance and training needs
• Design instruction that reflects an understanding of the diversity of learners and groups of learners
• Manage external resources to maximize cost effectiveness and quality
• Apply business skills to managing instructional design
• Promote collaboration, partnerships, and relationships among the participants of a project
• Serve as a mentor and/or knowledge resource to less experienced designers
• Model the adoption of ongoing improvements in team processes and standards
• Develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementation Perform other duties as requested
• Perform other duties as requested

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REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Critical thinking and analytical skills
• Ability to prioritize and organize effectively
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel, including Executives
• Ability to deal with the public in a professional manner
• Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms
• Ability to provide guidance and support to others on using designated technology to perform tasks
• Ability to select most effective tools, delivery methods, and platforms based on internal customer needs
• Ability to develop technical skills to increase personal capabilities, speed, and quality of learning interactions

Required Education

• Bachelor's degree in Education, Adult Learning or equivalent experience

Required Related Work Experience and Number of Years

• Instructional Design and development experience - 4+
• Project management - 3+

WORKING CONDITIONS

• Hybrid Schedule- Three daus in office, two days out

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

HTR348-HR

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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