Fragrance Associate - Charlotte, United States - Belk

    Belk
    Belk Charlotte, United States

    1 month ago

    Default job background
    OTHER
    Description
    The Treatment Associate/Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

    Sales - Responsible for:

    • Meeting or exceeding personal sales per hour goals
    • Being a role model and demonstrating excellent selling skills and customer service
    • Executing successful promotions and special events/pre-sells/GWP's
    • Driving sales through customer clienteling
    • Work with store management to optimize business to business
    • Achieving assigned $ line goal
    • Identifying and reducing shrinkage in area


    • Customer Service - Responsible for:

    • Meeting or exceeding SPH goal
    • Meeting or exceeding credit application goals
    • Thanking each customer by name following a purchase
    • Handling each transaction efficiently and accurately
    • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
    • Building customer clientele base
    • Recording and protecting personal identifying customer information


    • General Responsibilities:

    • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
    • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
    • Ensuring timely set-up including signage for promotional events
    • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
    • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
    • Cooperating with fellow associates and management
    • Complying with store policies concerning attendance, tardiness, and associate handbook
    • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
    • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

    Minimum Education & Experience:


    • No education requirement


    • Experience in retail preferred


    • Excellent communication skills


    • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

    Physical Requirements:


    • Ability to use computer keyboard, standard telephone and other related business equipment


    • Hand manipulation to remove sensor tags


    • Ability to push / pull pounds when moving stock carts


    • Task demands vary in each department because of the different types of merchandise


    • Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes


    • Ability to apply treatment/make-up to customer's face