Account Manager - Greenville, United States - W3Global Inc

Description

Job Description

Job Description
Client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of hours reports, enrollments, new hires and terms
• Work with internal teams (customer service and claims department) to resolve client concerns and issues
• Develop a thorough understanding of our products and service offerings to provide accurate information to the clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, monthly reports, Adds and Terms, Cobra
• Meet regularly with other team members to discuss progress and find new ways to improve workflow
• Generate reports for clients and senior leaders within the organization
• Communicate with clients frequently to keep accounts in good standing

Required skills and qualifications

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Working knowledge of Microsoft Excel, PowerPoint, and Word
• Proven track record of meeting or exceeding deadlines and receiving positive customer feedback