- Taking beverage orders and serving them to guests in a timely manner.'
- Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
- Take guest beverage or food orders and input them to the point-of-sale system.
- Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
- Establish rapport with guests to build loyal and satisfied customers.
- Ensure knowledge of menu and restaurant promotions and any special offers.
- Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
- Replenish beverages and ensure guest satisfaction throughout the meal service.
- Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
- Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
- Be responsible for billing/credit card/payment and collecting feedback from the guest.
- Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
- Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist
- Always take responsibility for ensuring a positive guest experience.
- Take ownership of guest request and follow up guests incidences.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.
- Minimum one year of prior serving experience.
- Experience in the hospitality industry is a plus.
- Have a passion for providing outstanding customer service
- Have sound knowledge of spirits, beers, wine, cocktails and coffee.
- Should have excellent communication skills.
- Flexibility to work longer hours as per business demand.
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Cocktail Server - Louisville, United States - The Galt House Hotel
Description
The Galt House Hotel is currently hiring Cocktail Servers for Jockey Silks.REQUIREMENTS:
QUALIFICATIONS:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.