Manager, Cloud Systems Engineering - Hoboken, United States - NICE Systems, Inc.
Description
Manager, Cloud Systems Engineering
The Manager, Cloud Systems Engineering manages the team that deploys and maintains NICE CXone's production systems, virtualization environments, SAN, public cloud and other supporting environments. The Manager of Cloud Systems Engineering will also be responsible for the deployment and maintaining of our lab environment-related infrastructure. The candidate would oversee team projects and initiatives from start until completion. This candidate would also be responsible for the continual building and development of the team as required for future growth.
As Manager, Cloud Systems Engineering, a Typical Day Might Include the Following:
Lead and attend various team and shift-specific meetings
Attend project status meetings, manage resource allocation, and report on the status of team efforts
Oversee technical and operational projects
Ensure that groups are focused and achieving team and organizational KPIs
Participate in technical bridges and help achieve resolution
Participate in problem management resolution and root cause analysis
Participate in change management review and approval flows
Create and maintain technical documentation, diagrams, and standard operating procedures
Provide a support structure for related departments and assist in the deployment of new technologies or products as needed
Acts as an expert for areas of domain expertise
Manage global Systems Engineering team, providing leadership through coaching, feedback, development goals and performance management
Performs other duties as required
To Land This Gig You'll Need:
Bachelor's degree in computer science, business information systems, or related field or equivalent work experience required
Experience successfully working in a fast-paced environment with rapidly changing objectives and timelines
Be a team player, have a positive attitude, and be able to work with a distributed team in multiple time zones
Experience leading projects and delivering solutions through completion
The ability to apply strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those that may be unfamiliar, to address critical issues
Experience managing a team of IT professionals; taking and following directions and completing tasks and assignments promptly with a positive attitude
Excellent written and verbal communication skills
Must have good attention to detail, and the ability to make good, timely decisions
Experience with Chef or similar technologies
5 years working in or directly with physical data center environments
3 years working in a public cloud environment
7 years managing and deploying Microsoft Server OS Servers in a production environment
7 years managing and deploying Windows domains, Active Directory, DHCP, DNS and IIS
7 years installing/configuring server hardware
7 years managing and deploying virtual environments
3 years managing physical storage and SAN
Knowledge of protocols such as DNS, HTTP, SMTP and SNMP
Bonus Experience:
Configuration and management of HP servers
Experience deploying enterprise-grade compute
Experience working with configuration management and automation technologies
Experience working with CloudFormation, Terraform, and similar deployment methodologies
Experience with Linux server deployment and administration
Experience working in a large, global production environment
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity