technical support technician - Pittsburgh, United States - A.C Company

Description

OverviewLocation:
Onsite in Pittsburgh, PA

Job Type:
Full Time / Contract

Work Authorization:
No SponsorshipThe A.C.Coy company has an immediate opening for a Technical Support Technician.
Ideal candidates must have 3+ years of technical infrastructure support experience.
ResponsibilitiesProvide onsite support of the data centers, remote offices and technical infrastructureEnsure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified 80%Perform equipment/network/fiber/copper installs and decommissions 10%Installation and general upkeep of data centers racking, fiber, power, and network equipment - 10%Work hours are M-F 7am - 3pmQualificationsEducation:Associate degree or equivalent experience - RequiredBachelor degree or related experience - Preferred

Technical Skills:
Working knowledge of production layered applications (TCP/IP, OSI model, DNS, etc yearsWorking knowledge of computer systems, both hardware and software and networking - 3+ yearsExperience with a ticket tracking system (Cherwell, HP Servicedesk, ServiceNow, Remedy, etc years#J-18808-Ljbffr