IT Support Manager - Wabash
8 hours ago
Job description
The IT Support Manager oversees implementation of company information systems, networks, and infrastructure.In addition, this role supervises and directs the daily work of IT support personnel and drives the implementation of IT strategy.
The IT Support Manager ensures that technology aligns with business objectives, by delivering superior execution, scalability, and security across the organization.
The IT Support Manager plays a pivotal role in understanding and supporting a positive employee experience through applicable use of technological resources.
Essential ResponsibilitiesLead and execute IT strategy to ensure systems and services align with business objectives
Evaluate, optimize, and enhance existing systems to improve performance, scalability, and cost efficiency
Oversee IT business management functions, including budget, policy implementation, and strategic planning to maximize operational value
Ensure successful delivery of IT projects by proactively managing scope, timelines, and budget
Provide oversight and analysis of the company's investment in technology to ensure responsible use of resources and business need
Manage relationships with technology vendors and contractors
Support seamless technology integration during organizational growth to enable efficient onboarding and system alignment
Lead and develop IT support staff by allocating resources to meet support demands
Serve as a technical and operational resource for the IT team, providing guidance, mentorship, and performance support
Contribute to the development, maintenance, and execution of disaster recovery, business continuity, and cybersecurity plans
Oversee and coordinate activities of Managed Service Providers (MSP)
Manage relationship with the MSP responsible for Level 1 IT support
Define and monitor service expectations, escalation paths, and operational workflows
Monitor performance metrics against service levels (SLAs) and ensure accountability from MSP for results
Lead regular operational reviews with MSP to drive continuous improvement
Identify service or performance issues requiring escalation and recommend corrective actions for resolution
Perform other duties as assigned
Core Leadership Expectations
Strategic Development:
Be a champion of the company's overall culture and commitment to patient care.
Align strategic goals and resources to maximize profitability.
Identify competitors, expansion opportunities, customers, markets, and new industry developments and standards.
Drive organizational innovation and change.
Collaborate across the organization to identify needs and develop scalable solutions.
Work on integration and post-acquisition teams as needed.
Performance Management:
Drive operational excellence to achieve the organization's financial goals.
Manage the company's finances, identifying ways to increase revenue and decrease costs, analyzing financial reports, and preparing operating budgets.
Deploy data and research to drive business objectives.
Manage the daily operations and revenue generation of the company and ensure its continual growth.
Maintain compliance with the organization's policies and applicable regulatory guidelines.
Staff Development:
Build and lead creative, collaborative teams; develop people; and link performance to overall business objectives.
Guide and evaluate the work of other employees, including peers, to ensure a healthy working environment.
Proactively recruit, hire, train, motivate and retain current and future leaders.
Education, Experience, And Certification
Bachelor's degree in information technology, computer science or related degree required
7+ years of experience in information technology or an IT-related field required
3+ years of experience in leading IT support teams required
Prior technical employee and service management experience is preferred
Experience working with healthcare facilities preferred
Advanced experience in IT networking and operation system support is preferred
Competencies
Strategic Relationship Management
Interpersonal Communication Skills
Leadership & Influence Skills
Cross-Functional Collaboration
Process Improvement
Independent Judgement
Emotional Intelligence
Problem Solving Skills
Accountability
Project & Time Management
Growth & Development Mindset
Professional Integrity
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)
Physical Demands:
Sedentary work requiring prolonged periods of sitting at a computer workstation
Regular use of hands and fingers for keyboarding and other standard office equipment
Ability to communicate effectively through verbal and written means
Ability to hear and understand spoken information in-person and via electronic means
Visual acuity to ensure the accuracy of work performed on screens and in documents
Ability to maintain focus and attention to detail for extended periods
Work Environment:
This position is based in a professional office and/or remote office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.
Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.
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