Experience Consultant - Los Angeles
1 week ago
Job summary
An Experience Consultant at Park La Brea works closely with Park La Brea's internal Customer Service team and has responsibility for responding to customer inquiries, concerns, and complaints.
Resident inquiries are generally centered on the collective 4,200+ apartment units and grounds that make up the community known as Park La Brea in the Miracle Mile area of Los Angeles and while not inclusive, they are generally in categories of in-person service, maintenance work orders, parking and storage, incoming phone calls, file audits, and overall administration of the property, as it pertains to providing a quality living experience for the residents.
Understanding and being accurate and knowledgeable in responses and knowing when to take a pause on providing information is important.
All communications should be with a positive and respectful delivery, and they are the foundation of continued long-term relationships with residents.
Job description
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