- Improves efficiency by actively working with the business to re-evaluate and change existing business processes
- Addresses business challenges with technology by applying knowledge of IT technologies and capabilities
- Brings a proactive approach to working with the business
- Demonstrates proficiency to deliver projects covering two or more data entities (Retailer, Product, Vendor, Customer, Material, F2M transactions, O2C transactions, CRM transactions, PLM transactions, Custom transactions, Etc.).
- Assist in gathering and documenting continuous improvement requirements to support IT and business process automation utilizing ServiceNow.
- Produces high quality project deliverables such as business requirements, functional requirements, data requirements, use cases, training documentation, and maintenance support documentation
- Participates and aids in planning of test cycles by producing detailed test plans, test strategies, test scripts, test conditions
- Actively participates on a mix of small to large sized projects concurrently along side other Analysts or independently
- Effectively works on project teams consisting of business, IT, contractor and offshore resources
- Demonstrates proficiency to deliver projects covering one or more technology stacks (Mainframe Legacy, Custom 2-Tier/3-Tier, 3rd Party packages, SAP, Business Intelligence, Infrastructure).
- 2+ years of experience as an IT business analyst
- 2+ years of experience as a business analyst expanding the utilization of ServiceNow
- 2+ years of experience in full project life cycle and fundamental understanding of blueprinting, building, testing and delivering the final solution.
- 2+ years of experience in full project life cycle and fundamental understanding of Custom development and package implementations.
- Knowledge of Business Analyst tools including Visio, Excel, Word and MS Access
- Proven ability in documenting uses cases, writing functional requirements, creating test plans and scripts
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Business Analyst II - Westlake, United States - American Greetings
Description
The Business Analyst works with the business community and other IT professionals to help identify how technology and process solutions can be used to help solve business challenges.
Our ideal candidate will have a broad understanding of subject areas throughout the business, maintains a strong relationship with all levels of the business community and strives to be seen as a subject matter expert in the eye of their business partners.
Business Analysts have a strong hand in the viability and delivery of solutions by completing tasks such as gathering requirements, estimating work effort, documenting process flows, identifying data needs, developing test plans, executing system tests and helping the business with related OCM activities.
As this is a hybrid position, located in Westlake, Ohio, we will focus on candidates residing in Northeast Ohio.Essential Duties and Responsibilities:
Experience Required:
Knowledge, Skills & Abilities:
Education Required:
Bachelor's degree in a business or IT discipline, which could include Computer Science or Business Management.
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