Desktop Services Manager - Waterbury, United States - Gotham Technology Group

Description

THIS IS A CONTRACT TO HIRE OPPORTUNITY

Responsibilities:

• Manage a team of desktop support engineers, technicians, and analysts.
• Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.
• Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.
• Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.
• Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.
• Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.
• Manage desktop security measures, including antivirus software, encryption protocols, and access controls.
• Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.
• Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.
• Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.

Qualifications:

• Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.
• Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.
• Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
• Demonstrated problem-solving abilities and a customer-focused mindset.
• Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.