Strategic Customer Advocate - Washington - beBeePatientExperienceManager

    beBeePatientExperienceManager
    beBeePatientExperienceManager Washington

    6 days ago

    Job title: Patient Experience Manager

    Description

    Job Description


    The Patient Experience Manager plays a key role in driving strategic initiatives that enhance the patient experience and promote operational excellence. This involves partnering with clinical, nursing, and operational leaders to advance patient-centered care delivery and elevate satisfaction outcomes.



    • Analyze patient feedback data to identify trends, risks, and improvement opportunities
    • Serve as a primary consultant to assigned clinical departments on patient experience matters
    • Develop and lead evidence-based quality improvement initiatives aimed at enhancing the patient experience
    • Collaborate with nursing leaders to develop unit-level plans for improving patient satisfaction

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