Helpdesk Analyst - Atlanta, United States - Tech Providers

Description

• 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
• Ensures customer satisfaction by responding to client calls and emails in a timely manner
  
• Logs all customer inquiries, issues in Incident Management, and tracks them until resolution and incident closure.
• Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
• 2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
• Strong dedication to customer service, excellent problem-solving skills, and inherent decision-making ability.