Client Services Manager - Boulder, United States - Blackhornvc

Description

Who is Optera?

We build software to help the world's largest companies stop climate change.

Our market-leading products provide companies with the tools and insight they need to reduce the environmental impacts of their businesses, supply chains, and products.

We are backed by some of the most respected US-based venture capital firms and have a robust client list, including leading Fortune 500 companies such as Dell, Cisco, HPE, Williams-Sonoma, and Target.

What problems are we solving?

In short, Optera is the data solution to stop climate change. Major corporations are the largest source of carbon emissions.

Across the globe, companies are responding to pressure to address climate change by setting goals to aggressively reduce emissions by 2050.

Our software enables corporate teams to collect, manage, and analyze emissions data across their operations, supply chain, and products, all with the aim of achieving their goals and halting Climate Change.

Why work at Optera?

Our team dedicates our skills, talents, and time to make the world a more sustainable place for future generations.

We have a collaborative and dynamic culture where everyone plays a critical role and has room to learn and grow.

Balance between work and life is key to our success, and we provide our teammates the flexibility, space, and support to thrive personally and professionally.

Why this opportunity?

Our business is growing faster than ever, and we are looking for an experienced Client Services Manager to join our Sales & Service team to support delivery of integrated software and consulting services.

This role will be responsible for supporting our expert consulting and implementation teams, contributing to the development of Optera's vision and strategy, as well as the tactics to implement these initiatives.

You'll need experience with sustainability and client/project management, but we'll teach you the ins/outs of delivering our unique SaaS package.

If that sounds intriguing, join our team in delivering the most effective sustainability management platform in the world.
The Role and Responsibilities

Client Relationship Management:
Cultivate and maintain strong relationships with enterprise clients.

Serve as a trusted advisor to select clients, understand their unique ESG challenges, and advocate for solutions to address their needs.

Team Management:

Lead and mentor a team of ESG consultants – experts in ESG data/strategy management, as well as the configuration and implementation of Optera's software platform.

People management activities will include providing guidance, support, and professional development opportunities.

Strategic Leadership:
Contribute to the development and implementation of strategic growth areas for our SaaS and client services offerings.

This may include identifying client needs relating to current or future regulations, updated emissions reduction target methodologies, or other ESG topics.

Optera Software and Services:

Advise project teams on the deployment of Optera's SaaS solution and support GHG inventory calculations, disclosure, forecasting, target setting and sustainability program management.

Service Delivery:

Oversee the delivery of specific client deliverables, ensuring software implementations and consulting projects are completed on time, within budget, and to the highest quality standards.

Thought Leadership:
Stay abreast of emerging trends, best practices, and regulatory developments in the field of ESG and sustainability. Share insights and expertise internally with colleagues and externally through thought leadership articles, conference presentations, and industry events.

Business Development:
Provide limited support of business development activities with existing and prospective clients.
Your qualities

Desire to build and maintain a world-class, supportive, fun and productive work environment
Exceptional interpersonal skills, maturity, credibility, confidence, and integrity
Dedicated to creating an environment that is safe and welcoming to all
Enjoys dynamic, fast-paced environment and seeks out new challenges
Enjoys collaborating across all levels of the company
Demonstrated ability to find ways to add value outside of your defined role
Humility and sense of humor
High personal standards and commitment to delivering high quality work products
Your experience/qualifications

Strong experience in direct people management and project team oversight
Technical knowledge of climate strategy/carbon accounting protocols, methodologies and best practices, including, but not limited to GHG Protocol, ISO 14000, or product-level carbon footprinting
Strong quantitative or technical background with an excellent aptitude for analytical thinking
Strong oral and written communication skills; ability to articulate issues, deliver presentations, and prepare formal written reports
Proficiency with MS Office, particularly PowerPoint, Excel and Word
Nice to Have

Experience in leveraging SaaS platforms to streamline ESG data collection, analysis, and reporting processes
Experience working with diverse industry sectors, including but not limited to ICT, retail, manufacturing, and consumer goods
Experience in conducting training sessions and workshops on ESG topics, such as scenario analysis, for internal teams
Enthusiasm for team-building activities and fostering a positive work culture
Commitment to Diversity and Inclusion

Optera is committed to creating a diverse environment that is safe and welcoming to all. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We take this very seriously and expect that you do too.
Benefits

Unrestricted PTO and flexible work schedule

Recharge Fridays:
Every other Friday off
Health insurance including dental and vision
Short and Long term Disability Insurance
16 weeks maternity/paternity leave (12 weeks paid)
Wellness budget
Monthly wifi stipend
Budget for home/office workstation
Professional development budget
401k with 4% company match and ESG investment options
Company-wide Bonus program
Colorado Eco-pass (regional bus pass)

Location:
Boulder, CO preferred; Remote (US and Canada) considered


Position:
Full-time


Salary:
$120,000 – $140,000USD / $140,000 – $165,000CAD plus bonus and option for equity
How to Apply

Please send a brief cover letter and resume to with the subject line "Client Services Manager – [Your Name].

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Thank you for your interest

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