Training Operations Coordinator - Portsmouth, NH
2 days ago
Job description
Job Summary
The Training Operations Coordinator is responsible for a variety of support tasks within the Training team. The scope of this work will vary and includes tasks such as building and maintaining training products and events as assigned, troubleshooting, and administrative responsibilities. This position requires someone who is a self-starter, has strong technical skills, and is willing and excited to learn in this area. Other skills include problem-solving and organization skills, great attention to detail, flexibility, and thoughtful communication.
Essential Duties and Responsibilities
- Create and maintain training products and events as assigned
- Quality control check of new products, product updates and conference training builds as assigned
- Innovate and improve processes and procedures
- Troubleshoot and resolve any issues with product display on the website as assigned
- Team contact for questions from other IAPP departments which could include troubleshooting and support for digital products, including ebooks, online training, practice exams, and other product related questions
- Serves as the subject matter expert for all customer‑facing training website content, ensuring accuracy, consistency, and ongoing quality assurance
- Maintain process documentation in Confluence
Minimum Qualifications
Education and/or Experience
- Bachelor's degree (B.A./B.S.); and up to one year related experience and/or training; or equivalent combination of education and experience
- Previous database experience (Nimble or Salesforce experience a plus)
- Proficiency in Microsoft Office Suite
- Facilitate live online training as needed
- Team administrative tasks as needed
- Maintain updates to the Faculty Partner Portal as needed
- Monitor and reconcile Conference Event Registration before and after the event
- Work collaboratively with team members and members of other teams
- Proficient in or able to learn programs and technologies necessary to complete tasks: e.g., Microsoft Office products, Salesforce, Stova, Marketo, Confluence, Filezilla, Adobe Connect, Storyline
- Some travel, possibly international, required
Additional Duties
- Additional duties as assigned
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About the IAPP
The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a "get-stuff-done" culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to
Business NH Magazine
's Hall of Fame for "Best Small Companies to Work for in NH."
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website:
.
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