Hybrid Support Administrator - Oviedo
2 days ago

Job description
About Complete Care
At Complete Care, we believe in helping our team and patients reach their full potential through innovative care and support.
We're looking for a motivated and detail-oriented Support Administrator to join our Technology team and provide essential support to our staff and systems across the organization.
Summary Of DutiesThe Support Administrator provides general support regarding software, equipment, company vehicles, and other inquiries.
This position acts as a first-line liaison for troubleshooting, managing accounts, and coordinating with internal teams to ensure smooth operations.
Key ResponsibilitiesServe as the first point of contact for support requests
Manage Office 365 accounts, groups, and other user systems
Handle technical aspects of onboarding and offboarding employees
Maintain and track IT equipment inventory
Manage user accounts for platforms such as Salesforce, Office 365, eClinicalWorks, and GeoTab
Provide Tier 1 support for software, hardware, and vehicle-related inquiries
Assist with data updates, quality maintenance, and system flows
Coordinate with internal teams for equipment delivery or pickup
Support the team with travel arrangements and administrative reports
Prepare and maintain documentation and routine reports
Skills & Qualifications
Strong analytical and problem-solving abilities
Excellent verbal and written communication skills across all levels of the organization
Ability to prioritize, multitask, and perform effectively under pressure
Demonstrated ability to research, document, and resolve customer issues
Experience with Microsoft Office 365, Salesforce, and similar systems is a plus
Work Schedule
The Support Administrator will work a hybrid schedule, reporting to the Oviedo office three days each week (Monday, Wednesday, and Thursday) to collaborate closely with the technician team.
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