- Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (physicians, case managers, nurses, administrators, and colleagues)
- Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures
- Working collaboratively with team members, the CHRISTUS Transfer Center RN uses and follows specific protocols, policies, procedures, and established resources to ensure appropriate and efficient transfer
- Collaborates with CHRISTUS hospital's ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer
- Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring, and evaluation
- Responds to all callers with the aid of computer systems and databases
- Proficient in using the transfer center software
- Attends team meetings, in-services, and trainings to maintain up-to-date knowledge of software systems and new processes
- Establishes and maintains a high degree of awareness and knowledge of hospital's medical staff, services, and special programs
- Communicates with House Supervisors at the hospital to access bed availability and changes in service availability, each shift
- Associate's Degree in Nursing
- Full Time
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RN- Medical, Full Time - Alexandria, LA, United States - CHRISTUS Health
Description
The Registered Nurse Transfer Center is responsible for evaluating, coordinating, processing, screening, and documenting patient transfers into the CHRISTUS Health System.
The CHRISTUS Transfer Center RN will collaborate with relevant business partners for appropriate level of care and transport of patients into the CHRISTUS Health system.
The CHRISTUS Transfer Center will be responsible for obtaining appropriate medical and demographic information and coordinating communication between the referring and receiving physician as well as between healthcare facilities.
The CHRISTUS Transfer Center RN will utilize problem-solving and customer service skills to determine the best course of action for the patient, the physician, and the hospital by working closely with facility House Supervisors, referring physicians, ED, and inpatient staff to ensure the effective and efficient transfer of every patient.
This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS Health. The associate shall support CHRISTUS Health's strategic plan and the goals and direction of their Performance Improvement Plan
