Customer Care and Support Specialist - Shelton, United States - Budderfly

Description

Job Description

Saving the World Help Wanted...

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place

We are seeking an out of the box thinking, dependable, hardworking, Customer Care and Support Specialist. Applicants should be experienced problem solvers who can work effectively with our customers and across Budderfly teams.

Job Responsibilities:

• Act as Liaison with management and our customers

• Provide dedication to improve customer service and business productivity

• Proactively manage customer portfolio including billing, IoT, monitoring and customer reach-out.

• Provide excellent and timely customer service through phone, email, chat

Desired Characteristics:

• Strong interpersonal, analytical, verbal and written communication skills

• Able to work as a team player and independently

• Creative problem solver with ability to multi-task

• Ability to work rotational weekend/holiday call

• Passion for energy savings

Qualifications:

• Demonstrated experience in customer phone service

• Experience problem solving and providing resolution to billing and other customer care issues

• Minimum HS Degree

• Available Monday-Friday, 11:30AM/ET – 08:30PM/ET, with rotational weekend call

• Start Immediately

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.