IT Service Desk Team Lead - St. Louis, MO
3 weeks ago

Job summary
This is an energetic self motivated and professional IT Service Desk Team Lead opportunity to join our Management Information Systems team Supporting our mission Changing Lives Through the Power of Work you will embody our core values of diversity integrity passion professionalism respect responsibility If youre seeking an opportunity that empowers you to achieve new goals while pursuing a mission driven career then this is the perfect fit for you- A minimum of two years of experience working in an IT Service Desk environment with at least two years of hands on experience in Jira Service Management which is helpful but not required.
- The candidate must possess strong technical proficiency with Active Directory Office 365 and general infrastructure troubleshooting An ITIL Foundation certification v3 or v4 is highly preferred along with demonstrated ability to apply ITIL methodologies by mapping Incident Request and Change processes to Jira workflows Strong communication skills are required to effectively explain process changes to non technical stakeholders.
Job description
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