- Hold hourly staff accountable through timely and consistent feedback and coaching during 'Ongoing Training Meetings (OTM's), following disciplinary guidelines.
- Educate staff on FGR's Purpose, Mission, Values, and the 14 elements of Connected Service to ensure professionalism, appearance, and guest satisfaction.
- Execute new hire training and provide ongoing support in a consistent and timely manner.
- Enforce all Fifth Group Policies & Procedures for managers and hourly staff.
- Maintain proper staffing levels for all shifts during your duty.
- Follow disciplinary guidelines and protocols.
- Demonstrate an understanding of the P&L statement, budgets vs. actuals, and contribute to PAC by participating in P&L meetings and reporting on assigned AOR's.
- Accountable for cash handling, including bank drawer reconciliation, deposits, change orders, and check writing.
- Supervise and communicate with staff and management to achieve budgeted costs in labor, food, beverage, and controllables.
- Consistently maintain and utilize unit forms for various operations.
- Plan shifts effectively, including timely petty cash audits, menu meeting planning, and floor coverage.
- Ensure a clean and well-maintained floor during your shift, holding staff accountable for opening and closing duties and daily cleaning projects.
- Provide management floor coverage to ensure smooth shift operations and maximum guest satisfaction.
- Proactively address guest complaints and ensure prompt guest recovery.
- Develop guest relationships through table visits and recognition of regular guests.
- Educate staff on workplace safety, security, and facility cleanliness.
- Execute time management tools, including period priorities and weekly master scheduling.
- Comprehend unit objectives and strategies outlined in Unit Quarterly Priorities (UQP's).
- Write priorities accurately and in a timely manner, achieving personal goals at a rate of 80% or better.
- Target problem areas, implement solutions, and achieve set targets.
- Provide leadership and act as a role model for fellow managers and staff members.
- Foster honest, open communication with staff, managers, and owners.
- Set a high standard of self-accountability, punctuality, and integrity.
- Commitment to embodying FGR values
- At least three years of restaurant management experience
- Proven track record of meeting sales/cost targets, personal goals and developing managers
- Adept in
- Solid understanding of P&L concepts, reporting and troubleshooting.
- Leadership, Coaching and Teaching abilities
- Excellent communication skills (oral, written, and listening skills)
- Passion for both guest service, employee engagement and the restaurant business
- Proactive problem-solving abilities
- Ability to work days, nights, weekends and holidays
- Constant standing and walking
- Occasional stooping, kneeling and crawling
- Occasional ascending or descending of ladders, stairs and/or ramps
- Must be able to stand and exert well-paced mobility for up to 8 hours per shift
- Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists
- Must be able to lift up to 15 lbs on a regular and continuing basis
- Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc
- Must be able to listen and speak, for both guest and team member interaction
- Constant use of POS/Computer systems
- Requires manual dexterity to use and operate all necessary equipment
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Restaurant Manager - Atlanta, United States - Fifth Group Restaurants LLC
Description
Restaurant ManagerWho you are:
You are a passionate and driven leader with 3 years of full service restaurant management experience and a deep love for the restaurant industry.
You possess a high level of expertise in food, beverage, and service execution, and you constantly seek to expand your knowledge in these areas.
Your exceptional leadership skills allow you to flawlessly execute shifts while efficiently managing daily operations, people, and products. With your excellent communication and organizational abilities, you ensure a seamless and exceptional dining experience for our guests.Who we are:
Are you ready to join the ranks of the Fifth Group Restaurants, where our purpose is to ignite passion and bring joy to people's lives? Since our establishment in 1993, we have been dedicated to making a mark on Atlanta's dining scene and elevating the city's culinary reputation.
We cherish a work environment built on positivity, respect, diversity, and the pursuit of profitability. We value the importance of maintaining a balanced and healthy lifestyle while setting and achieving meaningful goals. If you're ready to be a part of the Fifth Group family and make a lasting impact in the world of dining, we invite you to join us as a Fifth GrouperResponsibilities
Microsoft Office Suite:
Word, Excel and Outlook
EOE STATEMENT We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
